Shipping Policy
Thank you for shopping with MOKKOM. We work to process and deliver your coffee equipment as quickly and safely as possible.
Order Processing
Orders are processed and dispatched within 2 business days. Orders placed after 12:00 PM EST, on weekends, or on public holidays will begin processing on the next business day. Processing time is separate from delivery time.
Shipping Rates and Delivery Estimates
- United States: Free standard shipping. Estimated delivery is 7–9 business days after dispatch.
- Other destinations: Shipping rates are calculated at checkout. Delivery times vary by destination and carrier.
Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, customs processing, or other circumstances outside our control.
Order Tracking and Address Changes
Once your order ships, you will receive a tracking link. Please check your shipping address before completing checkout. If you need to request an address change, contact us at mokkombusiness@gmail.com within 12 hours of placing the order. We cannot change the delivery address after the package has been handed to the carrier.
Lost, Stolen, or Damaged Packages
MOKKOM is not liable for packages marked as delivered by the carrier that are subsequently lost or stolen. If your package arrives damaged, keep the packaging and contact us within 48 hours of delivery at mokkombusiness@gmail.com with photos of the package and product so we can assist with a carrier claim.
International Shipping, Customs, and Duties
For destinations outside the United States, customers are responsible for any import duties, taxes, or customs fees charged by the destination country. Refusing to pay customs fees may cause the package to be abandoned or returned, and related costs may be deducted from any eligible refund.
