FAQ

Orders are processed and dispatched within 2 business days. For orders delivered within the United States, standard shipping is free and estimated delivery is 7–9 business days after dispatch. Delivery times for other destinations vary by location and carrier.

If your item arrives damaged in transit or has a manufacturing defect, contact us at mokkombusiness@gmail.com as soon as possible. Include your order number, a description of the issue, and clear photos or video when applicable. Our support team will review your request and respond within 2 business days.

We provide comprehensive support, including professional online customer service, troubleshooting guidance, and maintenance tips, ensuring a seamless and worry-free brewing experience for every customer.

MOKKOM products are covered by a 1-year limited warranty from the original purchase date. The warranty covers eligible defects in materials or workmanship under normal use. Please review our Warranty Policy for coverage, exclusions, and how to request support, or contact mokkombusiness@gmail.com.

If your order hasn't shipped yet, please contact us immediately to update your shipping address or contact details. Unfortunately, once an order has been dispatched and handed over to the carrier, we are unable to make any modifications.

Absolutely. We welcome bulk orders, cafe outfitting, and distribution partnerships. If you're interested in collaborating with MOKKOM, please reach out to us via our business email, and our team will be delighted to discuss the possibilities.