FAQ

Orders are typically processed and dispatched within 24 hours of confirmation. Delivery times vary based on your location, but under normal circumstances, most orders arrive within 5 to 7 business days.

If your item arrives damaged in transit or exhibits a manufacturing defect, please reach out to our support email immediately（customersverice@okmokkom.com）. Our customer care team will review your request and respond with a tailored solution within 48 hours.

We provide comprehensive support, including professional online customer service, troubleshooting guidance, and maintenance tips, ensuring a seamless and worry-free brewing experience for every customer.

All MOKKOM products are backed by a 12-month premium warranty from the date of purchase. We offer free repairs or replacement parts for any manufacturing defects or non-human-caused damages.

If your order hasn't shipped yet, please contact us immediately to update your shipping address or contact details. Unfortunately, once an order has been dispatched and handed over to the carrier, we are unable to make any modifications.

Absolutely. We welcome bulk orders, cafe outfitting, and distribution partnerships. If you're interested in collaborating with MOKKOM, please reach out to us via our business email, and our team will be delighted to discuss the possibilities.